Aanval Support Q&A: Expired Console and I Can’t Log In

Q: I tried opening Aanval on my browser, but I received a message saying the license has expired and my console is locked. I know the license is still valid. What’s happening?

A: If you’re having this or any login issue, the root of it generally stems from the connection to MySQL, since Aanval retrieves login and license information from the Aanval MySQL database.

Remedy: Make sure MySQL is up and running and the connection is solid. What we sometimes see is that MySQL is down because the disk is full. You may try connecting via another host or method to ensure MySQL is accessible. 

Once MySQL is back online, navigate to Aanval as you normally would and log in.

If you’re still receiving an Expired message, enter the address to Aanval in the browser and add the following to the end of the URL:

/?op=pub_login

This will take you directly to the login screen. In some cases the license really has expired. If that is the case, not a problem; all the data is intact and the console simply needs an updated license key. This login method will allow you to log in and navigate to License Management and update the license. If you’re still having issues, there may be further issues with the disk or database or login credentials. For further questions or issues, check out our Troubleshooting Guide at our Aanval Wiki, or contact Support.